Eyewearorders - Rip off and horrible service

16 of 25 Eyewearorders reviews

I sent my sunglasses for repair, and paid $99.00 in advance for the repair.I finally got the glasses back about 2 months later.

The new lenses don't fit the frame, there's is a gap on each side (check out the photo). I asked for a refund, they refused and tried to convince me that the repair wasn't really that bad. They have been nothing but rude, to the point of abrasive. I mentioned their own website copy about "Service with a Smile", "Quality is their #1 concern", they just ignored it.

After about 20 emails, they offered me a discount of $25.00. I have no trust in this company, not to mention, I don't want new glasses. I just want my money back for a terrible repair job. Too bad I didn't see the online consumer complaints about this company before I sent my glasses there.

Thoroughly unreliable and unprofessional company.

I filed a complaint with the Better Business Bureau of New York.http://www.bbb.org/new-york-city

This review is a subjective opinion of a user.
Report Comment

More Review Details

Staff
Customer service
Website

  • What I liked
      No items
  • What I disliked
    • Rude customer service
    • Terrible quality repair

Reason of review:
Bad quality
Product or service
Sunglasses Repair
Review category
Eye and Ear Care
review #603286
Had an experience with Eyewearorders? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
16 of 25 Eyewearorders reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Eyewearorders. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Eyewearorders.
Filing a new complaint about
×