Customer service

I sent my sunglasses for repair, and paid $99.00 in advance for the repair. I finally got the glasses back about 2 months later.

The new lenses don't fit the frame, there's is a gap on each side (check out the photo). I asked for a refund, they refused and tried to convince me that the repair wasn't really that bad. They have been nothing but rude, to the point of abrasive. I mentioned their own website copy about "Service with a Smile", "Quality is their #1 concern", they just ignored it.

After about 20 emails, they offered me a discount of $25.00. I have no trust in this company, not to mention, I don't want new glasses. I just want my money back for a terrible repair job. Too bad I didn't see the online consumer complaints about this company before I sent my glasses there.

Thoroughly unreliable and unprofessional company.

I filed a complaint with the Better Business Bureau of New York. http://www.bbb.org/new-york-city

Reason of review: Bad quality.

I didn't like: Rude customer service.

  • Sunglasses Repair
Company wrote 0 public responses to the review from Mar 03, 2015.
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